Good evening, Maya

Here's how Lumen Home support is doing today.

Open conversations

6

-12%vs last week

First response time

14m

-3mmedian, 7 days

CSAT

94.2%

+1.8%312 ratings

AI resolution rate

43%

+6%of new conversations

Conversations over time

Last 14 days

AI performance Demo AI

Drafts accepted without edits68%
Correct intent detection91%
Answers grounded in KB77%

Est. 11.5 agent hours saved this week. Figures are illustrative demo metrics.

Recent conversations

Open inbox

Team availability

  • Maya Chen

    online · Owner

    6 open

  • Jonah Patel

    online · Admin

    9 open

  • Sofia Alvarez

    away · Agent

    4 open

  • Theo Okafor

    offline · Agent

    2 open