AI Insights

Patterns across the last 30 days of conversations.

Demo AI

Sentiment trend

% of conversations, weekly

46% today

Agent	Resolved	First resp.	CSAT
Maya Chen	128	11m	96%
Jonah Patel	154	13m	93%
Sofia Alvarez	97	18m	95%
Theo Okafor	61	22m	91%

Each suggestion shows why it was made

Publish the wholesale lead-time article
~22 conversations / mo
Why: “Wholesale ordering & lead times” is still a draft, while 22 wholesale questions last month asked about stock and delivery dates.
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Add a carrier-delay macro for EU shipments
-4m first response
Why: Shipping & tracking is the #1 contact reason (184). 63% of these came from DE/FR/NL with Leipzig hub delays mentioned.
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Explain welcome-code activation at signup
-30% discount tickets
Why: Discount code tickets spike within 30 minutes of newsletter signup — the code isn't active yet. A note in the signup email would pre-empt most.
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Route damaged-item claims to a single owner
+5% CSAT on claims
Why: Damage conversations with one assignee have 1.6× higher CSAT than those handed between agents.
Take action →